Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"d7c3c4fdf9d773fc34760a0e89a7b6236574799b_lout","branding":{"id":"70","key":"fdz","name":"FDZ Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/70","logoUrl":"https://api.media.atlassian.com/file/c40d3219-d111-4478-aff9-3374effaae0c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNDRiYzgzYi04MjFiLTRjMWMtOTc1MC0xODU0YzAyNjE4ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0MGQzMjE5LWQxMTEtNDQ3OC1hZmY5LTMzNzRlZmZhYWUwYyI6WyJyZWFkIl19LCJleHAiOjE3ODU4MzQ2OTgsIm5iZiI6MTc4NTgzMTE1OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.m4CyvmnWcAERYPvPUJ1gcx1fip0Sid6FBG9fMLmyTRE&client=344bc83b-821b-4c1c-9750-1854c02618e3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#007367","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/92bc7921-b6f4-483d-be45-570ca6d49262/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNDRiYzgzYi04MjFiLTRjMWMtOTc1MC0xODU0YzAyNjE4ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkyYmM3OTIxLWI2ZjQtNDgzZC1iZTQ1LTU3MGNhNmQ0OTI2MiI6WyJyZWFkIl19LCJleHAiOjE3ODU4MzE3NTgsIm5iZiI6MTc4NTgzMTE1OH0.H1cPA8GU8Z3cwjIUmxHRtK6foB9EnrlCbpkhW5TPDws&client=344bc83b-821b-4c1c-9750-1854c02618e3&height=300&mode=fit","bannerMediaApiFileId":"92bc7921-b6f4-483d-be45-570ca6d49262","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#66aba4","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"70","key":"fdz","projectId":10466,"serviceDeskId":70,"name":"FDZ Helpdesk","description":"<p>Willkommen! Sie können aus den bereitgestellten Optionen einen Helpdesk-Anfragetyp auswählen.</p>\n<p>Wenn Sie bereits ein Nutzerkonto besitzen oder bereits einen Antrag gestellt haben, geben Sie in Ihrer Anfrage bitte unbedingt Ihre Benutzernamen (z. B. p0f0001x) bzw. Ihre Antragsnummer/Aktenzeichen (z. B. P31825-123) an. Nur so kann Ihr Anliegen eindeutig zugeordnet und schnell bearbeitet werden.</p>\n<p>Bei Fragen zu einem bestehenden Antrag nutzen Sie bitte die Nachrichtenfunktion im Antragsportal.</p>\n<p>Sollten Sie allgemeines Interesse am FDZ Gesundheit haben, stellen Sie Ihre Anfrage gerne unter \"Anfragen Interessierte\".</p>\n<p>Informationen zur Verarbeitung Ihrer personenbezogenen Daten finden Sie hier: <a href=\"https://www.bfarm.de/DE/Service/Datenschutz/_node.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.bfarm.de/DE/Service/Datenschutz/_node.html</a></p>\n<p>Service-Zeiten: <br> Montag bis Freitag 9-15 Uhr</p>","portalBaseUrl":"/servicedesk/customer/portal/70","onlyPortal":false,"reqTypes":[{"id":"100","name":"2-Faktor-Authentifizierung zurücksetzen","descriptionHtml":"","callToAction":"2-Faktor-Authentifizierung zurücksetzen","introHtml":"<p>Anfragen zu Problemen bei der Einrichtung oder Nutzung der Zwei-Faktor-Authentifizierung (Passcode, One-Time-Password/OTP) im Antragsportal, z. B. beim Hinzufügen eines Geräts oder bei der Verbindung mit einer Authenticator-App.</p>","icon":10534,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[79],"key":""},{"id":"102","name":"Allgemeine Anfrage","descriptionHtml":"<p><a href=\"https://www.forschungsdatenzentrum-gesundheit.de/infoportal/faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Infoportal</a></p>","callToAction":"Allgemeine Anfrage","introHtml":"<p>Allgemeine Fragen zum FDZ Gesundheit oder zum Antragsprozess.</p>\n<p>Bei Fragen zu einem bestehenden Antrag nutzen Sie bitte die Nachrichtenfunktion im Antragsportal.</p>","icon":10458,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[79],"key":""},{"id":"119","name":"Allgemeine Anfrage","descriptionHtml":"","callToAction":"Allgemeine Anfrage","introHtml":"<p>Allgemeine Fragen zum FDZ Gesundheit.</p>","icon":10536,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[78],"key":""},{"id":"98","name":"Anmeldung im Antragsportal","descriptionHtml":"<p><a href=\"https://www.forschungsdatenzentrum-gesundheit.de/infoportal/antragsvorbereitung/allgemeines\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Antragprozess</a></p>","callToAction":"Anmeldung im Antragsportal","introHtml":"<p>Anfragen zu Problemen bei der Registrierung oder Anmeldung im Antragsportal, z.B. Schwierigkeiten bei der Authentifizierung über die BundID oder beim Anlegen eines neuen Nutzerkontos.</p>","icon":10516,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[79],"key":""},{"id":"112","name":"Anmerkungen und Anregungen","descriptionHtml":"","callToAction":"Anmerkungen und Anregungen","introHtml":"<p>Wir freuen uns über Ihre Anmerkungen und Anregungen!</p>","icon":10539,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[78],"key":""},{"id":"104","name":"Antragsportal nicht erreichbar","descriptionHtml":"","callToAction":"Antragsportal nicht erreichbar","introHtml":"<p>Das Antragsportal ist nicht erreichbar.</p>","icon":10521,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[80],"key":""},{"id":"101","name":"Institutionsregistrierung im Antragsportal","descriptionHtml":"","callToAction":"Institutionsregistrierung im Antragsportal","introHtml":"<p>Anfragen zur erstmaligen Registrierung Ihrer Institution im Antragsportal, z. B. Fragen zum Ablauf der Registrierung oder zum „FDZ-Formular Autorisierung institutionsbeauftragte Person“.</p>","icon":10517,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[79],"key":""},{"id":"106","name":"Nutzerfeedback","descriptionHtml":"","callToAction":"Nutzerfeedback","introHtml":"<p>Wir freuen uns über Ihr Feedback! Mit Ihren Rückmeldungen helfen Sie uns, das Antragsportal kontinuierlich zu verbessern und noch nutzerfreundlicher zu gestalten.</p>","icon":10539,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[79],"key":""},{"id":"108","name":"Passwort Zurücksetzen ","descriptionHtml":"","callToAction":"Passwort Zurücksetzen ","introHtml":"<p>Anfragen zu Problemen mit dem Passwort beim Login.</p>\n<p>Bitte geben Sie an, an welcher Stelle und für welchen Benutzernamen das Passwort zurückgesetzt werden soll:</p>\n<p>– für den Login im Antragsportal oder<br> – für den Login in der Analyseumgebung.</p>\n<p>Beachten Sie, dass hierfür unterschiedliche Benutzernamen verwendet werden.</p>","icon":10526,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[79],"key":""},{"id":"117","name":"Sonstiger Vorfall","descriptionHtml":"","callToAction":"Sonstiger Vorfall","introHtml":"","icon":10458,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[80],"key":""},{"id":"116","name":"Störung im Analyseraum (SPE) ","descriptionHtml":"","callToAction":"Störung im Analyseraum (SPE) ","introHtml":"<p>Der Analyseraum ist nicht erreichbar oder nicht arbeitsfähig.</p>","icon":10545,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[80],"key":""},{"id":"114","name":"2FA Reset","descriptionHtml":"","callToAction":"2FA Reset","introHtml":"<p>Reset des zweiten Faktors.</p>","icon":10534,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"109","name":"Allgemeine Anfrage","descriptionHtml":"","callToAction":"Allgemeine Anfrage","introHtml":"<p>Inhaltliche Rückfragen zum Antrag.</p>","icon":10458,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"246","name":"Beratungsanfrage","descriptionHtml":"","callToAction":"Beratungsanfrage","introHtml":"<p>Beratungsanfrage</p>","icon":10499,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"115","name":"Betriebsfileschleuse","descriptionHtml":"","callToAction":"Betriebsfileschleuse","introHtml":"","icon":10458,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"105","name":"Email Anfrage","descriptionHtml":"","callToAction":"Email Anfrage","introHtml":"<p>Standard Email Anfrage</p>","icon":10458,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"99","name":"Mitzeichnung","descriptionHtml":"","callToAction":"Mitzeichnung","introHtml":"","icon":10517,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"113","name":"Nutzermanagement","descriptionHtml":"","callToAction":"Nutzermanagement","introHtml":"<p>Rückfragen zum Nutzermanagement der Antrag-Mitbearbeitenden Personen.</p>","icon":10516,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"118","name":"Passwort Reset","descriptionHtml":"","callToAction":"Passwort Reset","introHtml":"<p>Passwort Vergessen, das Passwort muss zurückgesetzt werden.</p>","icon":10526,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":79,"name":"Anfragen Nutzende"},{"id":78,"name":"Anfragen Interessierte"},{"id":80,"name":"Vorfälle und Störungen"}],"orderMapping":{"80":[116,104,117],"78":[119,112],"79":[102,98,108,100,101,106]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":70,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FDZ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNDRiYzgzYi04MjFiLTRjMWMtOTc1MC0xODU0YzAyNjE4ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTMxMTE4MzQ2NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg1ODMyMzU4LCJuYmYiOjE3ODU4MzExNTgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.aRziexbkIAOcKdKBrueZGr7Hyvf4B3ThGa4A0sMcpUE","targetCollection":"upload-user-collection--311183465","endpointUrl":"https://api.media.atlassian.com","clientId":"344bc83b-821b-4c1c-9750-1854c02618e3","tokenDurationInMins":20}},"reqCreate":{"id":102,"projectId":10466,"issueType":{"id":"10007","name":"Service Request"},"form":{"name":"Allgemeine Anfrage","descriptionHtml":"<p><a href=\"https://www.forschungsdatenzentrum-gesundheit.de/infoportal/faqs\" class=\"external-link\" rel=\"nofollow noreferrer\">Infoportal</a></p>","callToAction":"Allgemeine Anfrage","intro":"<p>Allgemeine Fragen zum FDZ Gesundheit oder zum Antragsprozess.</p>\n\n<p>Bei Fragen zu einem bestehenden Antrag nutzen Sie bitte die Nachrichtenfunktion im Antragsportal.</p>","instructions":"<p><a href=\"https://www.forschungsdatenzentrum-gesundheit.de/infoportal/faqs\" class=\"external-link\" rel=\"nofollow noreferrer\">Infoportal</a></p>","icon":10458,"iconUrl":"https://public.servicedesk.forschungsdatenzentrum-gesundheit.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10770","fieldConfigId":"11186","label":"Telefonnummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10772","fieldConfigId":"11181","label":"Benutzername","description":"Der Benutzername (z. B. p0f0001x) Ihres Zugangs zum Antragsportal, falls er existiert. ","descriptionHtml":"<p>Der Benutzername (z. B. p0f0001x) Ihres Zugangs zum Antragsportal, falls er existiert.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10776","fieldConfigId":"11183","label":"Antragsnummer / Aktenzeichen","description":"Die Antragsnummer/Aktenzeichen (z. B. P31825-123), falls Sie bereits vorhanden. ","descriptionHtml":"<p>Die Antragsnummer/Aktenzeichen (z. B. P31825-123), falls Sie bereits vorhanden.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/70/create/102","requestValidateBaseUrl":"/servicedesk/customer/portal/70/validate/102","calendarParams":{"firstDay":0,"date":"2026-08-04T10:12:38+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNDRiYzgzYi04MjFiLTRjMWMtOTc1MC0xODU0YzAyNjE4ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTMxMTE4MzQ2NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg1ODMyMzU4LCJuYmYiOjE3ODU4MzExNTgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.aRziexbkIAOcKdKBrueZGr7Hyvf4B3ThGa4A0sMcpUE","targetCollection":"upload-user-collection--311183465","endpointUrl":"https://api.media.atlassian.com","clientId":"344bc83b-821b-4c1c-9750-1854c02618e3","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}